Area IV is accredited through the Council on Accreditation (see Certificate of Accreditation).
The Council on Accreditation (COA) accredits over 2,000 private and public organizations and programs that serve more that 7 million individuals and families in the United States, Canada, and overseas.
COA accreditation is an objective and reliable verification that organizations and programs qualify for the confidence and support of their stakeholders. The COA accreditation process involves a detailed review and analysis of an organization or program’s administrative functions and service delivery practices. All are measured against international standards of best practice.
These standards emphasize services that are accessible, appropriate, based in the community, coordinated, culturally competent, evidence-based, individualized, outcomes-oriented, provided by a skilled and supported workforce, respectful of individual rights, strengths-based, supportive of partnership, child and family focused, treat all people with dignity, involve family and provider collaboration, and address child outcomes. As such, consumers, board members, funders, regulators and staff can have confidence in the credibility, integrity, and achievement of the organization or program.
To achieve COA accreditation, an organization or program first provides written evidence of compliance with the applicable standards. Thereafter, a group of specially trained volunteer Site Reviewers confirms adherence to these standards during a series of on-site interviews with the organization’s trustees, staff and clients. Based on their findings, COA’s Pre-Commission Review Committee or Accreditation Commission then determines whether an organization or program has successfully met the criteria for accreditation.
Area IV is working under a management philosophy which believes that most things can be improved. It is an ongoing process focusing on a team approach to improvement in the agency.
Core Concepts of Quality Assurance
- Quality is defined as meeting and/or exceeding the expectations of our customers.
- Success is achieved through meeting the needs of those we serve.
- Most problems are found in processes, not in people. Quality Assurance does not seek to blame, but rather to improve processes.
- It is possible to achieve continual improvement through small, incremental changes using the scientific method.
- Continuous improvement is most effective when it becomes a natural part of the way every day work is done.
Summaries of different departmental satisfaction survey results may be available.
Area IV’s mission is to foster a better quality of life for individuals, families and communities. To accomplish this mission, the Agency must continually seek to understand the voices of customers, constituents, and stakeholders in the community.
Ways We Listen to Our Community
- Networking with professionals in the community
- Data gathered from the contacts made through our Information Assistance Dept.
- Advisory Committees/Boards consisting of individuals representing different populations such as those with low income, persons with different types of disabilities, persons who are aging, rural populations, and minorities.
- Employee Surveys
- Community Needs Surveys which ask randomly selected persons to tell us about what they feel are the most important needs in the community –including those that are not being met. See the results of Community Needs Surveys below.
Area IV CASOA Report 2017
Indiana Community Needs Assessment Statewide Stakeholder Report